Casino Regina Tickets Frequently Asked Questions

Having trouble making a purchase or finding an event? Have a question about buying tickets online? Look here first -- and find answers to our most commonly asked questions. Can't find it? Just click here to email customer service and we'll get you an answer quickly!

  1. Is it safe to buy online?
  2. Is your site a secure site?
  3. What do you do with my personal information you collect?
  4. Is it safe to store my credit card information at this site?
  5. What does Will Call mean?
  6. Why are tickets not refundable?
  7. What is Print@Home? Why is it not available on all events?
  8. How is General Admission different from Reserved Seating?
  9. How does online seat selection work?
  10. Why are some events only General Admission?
  11. Where else can I buy tickets?
  12. What happens if I forget my password?
  13. Must I subscribe to emails in order to buy a ticket?
  14. Why are fees added onto the price of the ticket?
  15. What is a convenience fee and how is it set?
  16. What is an order processing fee and how is it set?

 

  1. Is it safe to buy online?
    As long as the site is secured by a reputable company that verifies that the information traveling over the Internet is protected, it is probably safer to buy online than over the phone. Look for the VeriSign symbol whenever you shop online, and double check that the site starts with https once you are at a page where you are entering payment information. The letter s indicates a secure site, where information is broken up into tiny packets protected by a secure code (encrypted). This code is not put back together again until it reaches the destination securely.  BACK TO TOP >
     
  2. Is your site a secure site?
    Yes. TicketForce is secured by VeriSign. You'll see the symbol on the ticketing start page (tickets.ticketforce.com) and on the payment pages. You may click on this symbol to verify the status of our certificate with VeriSign at any time. VeriSign is the leader in Internet security and scrutiny is very tight. BACK TO TOP >
     
  3. What do you do with my personal information you collect?
    We collect only what we need to process your order and contact you in the event of any event changes or cancellations. Your name, address, email address, and a daytime phone are required for these purposes. We protect your personal information carefully and never sell your information to any other companies. The promoter of the event you purchase tickets for is given your information in order to contact you if necessary. However, no payment information is ever provided to the promoter.  BACK TO TOP >
     
  4. Is it safe to store my credit card information at this site?
    Yes. Because the site is secure and the data is stored securely, your information is protected. The last 4 digits of your credit card are all that appear on screen for our Call Center representatives if you have elected to keep your credit card information.  BACK TO TOP >
     
  5. What does "Will Call" mean?
    Will Call is an alternative to mailing tickets. It simply means that you will pick up your tickets an hour or so before the event at the location (venue) where the event will be held. Most Box Offices have one or more Will Call windows and will have your tickets waiting. You will need to show your ID to prevent your tickets from being mistakenly picked up by someone else.  BACK TO TOP >
     
  6. Why are tickets not refundable?
    Event promoters rely on pre-sales to determine pay for the concert or event long before it takes place. There are many costs associated with live events that many of us are not aware of, including equipment, large teams of people, rehearsals, recordings, travel expenses, etc. Were tickets refundable, it would make it impossible to guarantee payment for these real costs, and the events would not make it to your city. Most tickets can be resold or given away if you are unable to use them.  BACK TO TOP >
     
  7. What is Print@Home? Why is it not available on all events?
    Print@Home allows you to purchase a ticket online and then print out a bar-coded ticket for admission right from your home computer. An email is sent to the address you enter when purchasing and a link is included that brings you to the ticket. It is also stored at My Account on the TicketForce web site. Your Print@Home ticket will be scanned for a single entrance at the event, and prevents duplicate attempts to enter on the same ticket.

    Print@Home is not available on all events because it requires the venue or promoter to secure the scanning equipment, a cost which some may not be able to justify. It is, however, becoming more common and you should see an increase in its use in the months ahead.  BACK TO TOP >
     
  8. How is General Admission different from Reserved Seating?
    General Admission seating does not guarantee you an exact seat, but rather just admission to your event. You will need to select your seating upon arrival, meaning that it is best to arrive early for best seat selection. There are sometimes several General Admission sections to choose from such as Gold Circle, Main, or Balcony. Seating within each section is still selected upon arrival.  BACK TO TOP >
     
  9. How does online seat selection work?
    Once you select your event, you have the opportunity on Reserved Seating events to select your exact seat. (Note: Should you wish, you may select QuickPick, which will select the best available seats for you.) To select your exact seat takes only a few simple steps. Once you have selected your event and clicked on Buy Tickets:
    1. Look for the Seat Map under the Select Your Own Seats heading.
    2. Hold your mouse over the section you would like to sit in. The number of seats available in that section will appear. If there are sufficient tickets available, click the mouse on your selected section.
    3. A new page will appear with a graph showing each seat in your section. (There may also be a photo showing the view from your section). Simply select the seat(s) you prefer with a click of the mouse, placing the seats on hold, indicated with a check mark.
    4. When you are done selecting your seats, click on Reserve Selected Seats at the bottom of the seating graph.
    5. A new page will show your ticket selection, with complete and detailed pricing for your review. Check all dates, event details, and seating selections carefully and then click on either Checkout or Continue Shopping, should you wish to purchase more tickets.  BACK TO TOP >
       
  10. Why are some events only General Admission?
    Some venues holding events are not equipped for reserved seating, which requires numbering seats and careful planning. Outdoor festival or amphitheater seating also does not normally allow for reserved seating.  BACK TO TOP >
     
  11. Where else can I buy tickets?
    Besides online shopping, you may purchase tickets and get event information at the Casino Regina Box Office.

    Some events may have tickets at outlets. You may select the Outlets button at the top of the page to search for availability in your area. We recommend calling first to check for availability and hours. Outlets may not carry every type of ticket, so please check carefully before traveling.  BACK TO TOP >
     
  12. What happens if I forget my password?
    Go to the Sign In page and select the Forgot Password link. A temporary password will be sent to your registered email address.  BACK TO TOP >
     
  13. Must I subscribe to emails in order to buy a ticket?
    No. Subscribing is done separately. You may be contacted after purchasing a ticket to request that you subscribe but will not be added without your permission.  BACK TO TOP >
     
  14. Why are fees added onto the price of the ticket?
    The base price of the ticket covers only the cost of admittance to the event. It does not include:

    + Printing of tickets

    + Ticket distribution (online, charge by phone, outlets)

    + Processing your ticket order

    + Tracking and inventory control, assuring your ticket will be valid and not oversold

    + Box Office services

    + Will Call delivery

    + A secure web site, credit card processing, merchant fees

    Ticket fees bring your ticket to you and cover these costs.  BACK TO TOP >
     
  15. What is a convenience fee and how is it set?
    A Convenience fee is normally added to any ticket not purchased at the Box Office or venue. It is considered a Convenience fee because it allows you to purchase a ticket without driving or waiting in line, and in many cases, your tickets are delivered to your home.

    Convenience fees are most often set by the ticketing agency and the promoter or venue.  BACK TO TOP >
     
  16. What is an order processing fee and how is it set?
    Order processing fees are set by the ticketing agency and cover the basic costs of making tickets available online and charge by phone. BACK TO TOP >
     
 

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